Oh really?
August 14, 2008
I get an amazing number of calls every week of people asking me to end their leases early. Every time I tell them the same thing (with some exceptions of course for governments and hospitals): leases can only be terminated by being bought out (read: all contracted payments paid) and paying an early termination fee. It’s no different than leasing a car or an apartments.
Apparently some people can’t get that.
Take the call I just got not too long ago for example. The woman called in and starts off on a long rant about how they hate their service provider and they hate the equipment and they just want to be rid of it. I tell her the spiel about buying out the contract and she started laughing. I just kind of sat there waiting for her to tell me if there was anything else she needed. She asked me if I was joking, which I informed her I was not. We then proceed to have an all-too-often exchange of banter that goes something like “No.”/”Well, ma’am, that is what was in the contract you signed.”/”No. I’m not paying for a machine we won’t have and don’t want.”/”It’s in your contract.”
This continues for some time. Finally, it sunk in. “So we’re stuck?” I reiterate that it’s IN THE CONTRACT. Of course, I’m a customer service rep so that gives people automatic permission to call me foul names and hang up on me.
I really don’t get people sometimes. Read what’s in your contract BEFORE you sign it. Also, don’t pay all you want. See what happens.
